Your phone service is getting an upgrade

We're switching our phone service over to our fibre network to bring you the latest home phone tech, with some handy features.

Things you need to know

• In the unlikely event that there's a power cut or a fibre network disruption, you won't be able to make or receive calls and connected devices may be affected until the power or network's back
• You'll get features including 3-way Calling, Anonymous Caller Rejection* and Call Waiting
• Your contract and phone number will stay the same
• If you rely on your landline for accessibility needs and don't have a mobile to make an emergency call we'll provide you with an Emergency Back Up Line to keep you connected
• If you've got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets you'll need to contact your provider and let them know about the switch

*This feature won't be added automatically so you can still receive important calls from your doctor, carers or hospital. You can switch it on later by calling us if you'd like to.

What happens next?

We'll be sending you an adapter in the post. We'll let you know when it's on its way.

It comes with a handy set of instructions so when it arrives all you have to do is follow them and you're good to go. It is important that you do this on or after 27 August when the switch has taken place.

Want to know more?